Returns

Polycolors operates under Taniguchi ink(CANADA) Co Ltd

Requests must be made within 30 days of delivery, the products must still be in original packaging and be unused and undamaged. Books, magazines, Pantone products, Pantone Universe mugs, projectors, lightboxes, templates, and special orders are not returnable due to the nature of their use. All returns are subject to a 20% restocking fee or $8, whichever is greater. Shipping charges cannot be refunded. Return shipping and insurance are the customer’s responsibility. If your order arrived with any product missing or damaged, please refer to the Shortages + Damages section below.

Shortages + Damages
Packing list discrepancies or product damages should be reported immediately. Damage to the outside packaging should be reported to the delivering carrier at the time of the delivery. If you were not present at the time of delivery, please contact us immediately and we will assist you. Interior damage, defective products or missing items must be reported within 5 days of listed courier delivery.