Shipping policy

Last updated: March 3rd 2026

Thank you for shopping at Polycolors - The Taniguchi Canada Online Store. We are committed to delivering your Pantone products safely and efficiently.

SHIPPING LOCATIONS We currently ship to addresses within Canada. International shipping may be available in the future.

PROCESSING TIME Orders entered before 5pm will typically be processed the same day (Monday-Friday, excluding holidays). Orders placed after 5pm and on weekends will typically be processed the next business day You will receive a confirmation email once your order has shipped.

SHIPPING RATES AND DELIVERY ESTIMATES Shipping costs and delivery timeframes are calculated at checkout based on your location and selected shipping method. Delivery estimates are provided by our shipping carriers and are not guaranteed.

TRACKING YOUR ORDER Once your order ships, you will receive a tracking number via email so you can monitor your shipment's progress.

INTERNATIONAL ORDERS For international shipments, customers are responsible for all customs duties, taxes, brokerage fees, and any other charges imposed by the destination country. These fees are not included in our shipping costs and must be paid by the recipient upon delivery.

DELIVERY ISSUES We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events beyond our control. Once your order is transferred to the carrier, risk of loss passes to you.

If your package appears lost or damaged, please contact us at pan@taniguchicanada.com within 5 days of the expected delivery date so we can assist you.

QUESTIONS? For shipping questions, contact us at:

Taniguchi Ink (Canada) Co. Ltd., 3164 pepper Mill Court, Unit 5, Mississauga, ON l5L 4X4

pan@taniguchicanada.com

905-569-3336